Shipping & Returns
Shipping Policy
For Handmade Embroidery Pieces, orders dispatch within 1-3 business days.
For orders from the Home and Accessories line, products are made per order, to comply with our brand's eco-conscious agenda and minimize waste. For that reason, dispatch of orders from this line can take anywhere between 2-7 business days.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Return & Exchange Policy
I gladly accept returns and exchanges under the following conditions:
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Contact me within 14 days of delivery
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Dispatch items back within: 30 days of delivery
I'm sorry, but I don't accept cancellations. However, please contact me if you have any problems with your order and I will do my best to accommodate you.
The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
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Custom or personalized orders
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Digital downloads
Buyers are responsible for return postage costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.